Frequently Asked Questions

NuboRelax Pro is a revolutionary 4-in-1 therapeutic massage device designed to target your neck, shoulders, arms, and thighs. It combines advanced massage techniques with NASA-inspired red light therapy to provide professional-grade relief in the comfort of your home. The device mimics the natural movements of a professional physical therapist's hands, delivering deep tissue massage that helps relieve tension, reduce pain, and promote relaxation.

NuboRelax Pro stands out with several unique features:

• NASA Red Light Therapy: Clinically-proven technology that penetrates deep into muscles for enhanced healing
• 4-in-1 Functionality: Works on neck, shoulders, arms, and thighs with one device
• Realistic Hand Movement: Mimics professional therapist techniques, not just vibration
• 5-Year Warranty: Triple the industry standard warranty period
• All-in-One Solution: Replaces multiple massage tools and expensive therapy sessions

Yes, NuboRelax Pro is completely safe when used as directed. It has been:

• Tested and certified to meet international safety standards
• Designed with automatic shut-off features to prevent overuse
• Built with skin-safe, hypoallergenic materials
• Engineered with adjustable intensity levels for personalized comfort

NuboRelax Pro is designed for multiple areas:

• Neck: Perfect for tech neck, stiffness, and tension headaches
• Shoulders: Relieves knots, stress, and upper back pain
• Arms: Soothes tired muscles and improves circulation
• Thighs: Helps with muscle recovery and reduces fatigue

The ergonomic design adapts to each area's unique contours for maximum effectiveness.

Your NuboRelax Pro package includes:

• 1x NuboRelax Pro Device
• 1x Power Adapter (110-240V compatible for worldwide use)
• 1x USB Charging Cable
• 1x User Manual with detailed instructions
• 1x Quick Start Guide
• 5-Year Warranty Card
• Premium Storage Bag

Using NuboRelax Pro is simple:

• Step 1: Charge the device fully before first use (2-3 hours)
• Step 2: Place the device on your neck, shoulders, arms, or thighs
• Step 3: Press the power button and select your desired mode
• Step 4: Adjust intensity level (1-5) to your comfort
• Step 5: Relax for 15-20 minutes per session
• Step 6: Device auto-shuts off after 15 minutes for safety

Results vary by individual, but most users report:

• Immediate: Warmth and relaxation during first use
• 1-3 Days: Reduced muscle tension and improved mobility
• 1-2 Weeks: Noticeable decrease in pain and stiffness
• 1 Month: Significant improvement in chronic pain conditions

Clinical studies show 87% of users experience pain relief within the first two weeks of consistent use.

Recommended usage:

• For general wellness: 1-2 times daily, 15 minutes per session
• For pain relief: 2-3 times daily until symptoms improve
• For maintenance: Once daily or as needed

You can safely use NuboRelax Pro multiple times throughout the day. The device has an automatic 15-minute timer to prevent overuse.

Yes! NuboRelax Pro can be shared by multiple family members. We recommend:

• Wiping the device with a soft, damp cloth between users
• Each person adjusting settings to their comfort level
• Using the included storage bag to keep it clean

The durable construction supports daily use by multiple people without affecting performance.

Yes! Unlike basic vibration massagers, NuboRelax Pro uses advanced biomechanical engineering to replicate the kneading, rolling, and pressure techniques used by professional physical therapists. The device:

• Mimics the natural hand movements of massage therapists
• Applies appropriate pressure to trigger points
• Combines heat and red light therapy for deeper penetration
• Adjusts to your body's contours automatically

Over 10,000 customers have rated it as "better than or equal to" professional massage sessions.

Yes! We offer 100% FREE worldwide shipping on all orders. No minimum purchase required, no hidden fees. Your order ships directly to your door at no additional cost, whether you're in the US, Europe, Asia, or anywhere else in the world.

We offer reliable worldwide shipping with the following timeline:

• Processing Time: 1-2 business days after order confirmation
• Delivery Time: 12-16 business days for all countries worldwide
• Total Time: Approximately 14-18 business days from order to delivery

We ship Monday through Friday, excluding weekends and holidays. You'll receive a tracking number via email once your order ships (please allow up to 48 hours to receive this confirmation).

Absolutely! Here's how tracking works:

• You'll receive a confirmation email once your order ships
• Tracking number and direct link included in the email
• Please allow up to 48 hours to receive your tracking confirmation
• Allow 1-4 days for tracking information to update and show
• You can also track your order anytime by logging into your account

We've got you covered with our shipping protection:

• All shipments are fully tracked for your security
• If your package is delayed beyond the estimated 12-16 business day delivery window, contact us immediately
• We cannot be held accountable for delays caused by the carrier, but we'll work with them to resolve issues
• For tracking problems, please contact the courier directly first
• Our support team responds within 24 hours to all shipping inquiries

For International Customers (outside the United States):

• You are responsible for any applicable inbound duties, taxes, and customs fees
• We ship DDU (Duties and Taxes Unpaid) - these fees are NOT included in your purchase price
• Fees must be paid to your local carrier or customs authority to receive your package
• These fees are paid to your local government, not to NuboRelax, and cannot be refunded by us
• Fee amounts vary by country - contact your country's customs office for specific rates

It's your responsibility to ensure the shipping address is correct. However, we understand mistakes happen:

• Contact us at support@nuborelax.com IMMEDIATELY after placing your order if you need to change the address
• We process orders quickly (1-2 business days), so there's a small window to make changes
• We'll do our best to update your address, but we cannot guarantee we can catch it in time
• If the package ships to the wrong address, we must wait to see if it's returned to us
• Once returned to our warehouse, we can reship to the correct address or provide a full refund

No, we currently don't support shipping and delivery to PO Boxes. Please provide a physical street address for delivery. This ensures your package can be tracked and delivered safely by our courier partners.

Every NuboRelax Pro comes with an industry-leading 5-year warranty that covers:

• Manufacturing defects in materials and workmanship
• Motor and electronic component failures
• Battery performance issues
• LED light functionality problems

This is 3x longer than standard 18-month warranties offered by competitors, demonstrating our confidence in product quality.

We offer a 30-day money-back guarantee:

• Try NuboRelax Pro risk-free for 30 days
• If you're not completely satisfied, return it for a full refund
• Device must be in original condition with all accessories
• Return shipping is prepaid for US customers
• Refunds processed within 5-7 business days after receipt

Making a warranty claim is simple:

• Step 1: Contact our support team with your order number and issue description
• Step 2: Our team will troubleshoot the issue with you
• Step 3: If warranty coverage applies, we'll send a prepaid shipping label
• Step 4: Ship the device back to us
• Step 5: Receive a replacement or repair within 10-14 days

In most cases, we'll ship a replacement immediately before receiving the defective unit back.

The warranty does not cover:

• Damage from misuse, abuse, or accidents
• Unauthorized repairs or modifications
• Normal wear and tear (cosmetic scratches, etc.)
• Water damage or submersion
• Use of non-approved chargers or accessories

Always follow the user manual instructions to maintain your warranty coverage.

Yes! If you receive a defective device or your order is incorrect:

• Contact us within 7 days of delivery
• We'll arrange a free replacement shipment immediately
• No need to wait for the return to be received
• All exchanges are processed within 24-48 hours

We accept all major payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards with Visa/Mastercard logos
• PayPal: Pay securely with your PayPal account or PayPal credit
• Apple Pay: Fast checkout for iOS users
• Google Pay: Convenient payment for Android users
• Shop Pay: Save payment info for faster future checkouts

Absolutely! Your security is our top priority:

• 256-bit SSL Encryption: Bank-level security for all transactions
• PCI DSS Compliant: Meeting the highest payment security standards
• No Data Storage: We don't store your credit card information
• Fraud Protection: Advanced systems detect and prevent fraudulent transactions
• Secure Checkout: Powered by Shopify's trusted payment infrastructure

You'll be charged immediately when you place your order. This allows us to:

• Begin processing your order right away
• Reserve your device from our inventory
• Ship your order within 1-2 business days

You'll receive an email confirmation with your receipt as soon as payment is processed.

Yes! To apply a discount code:

• Add items to your cart
• Proceed to checkout
• Enter your code in the "Discount code" field
• Click "Apply" to see your discount

Note: Only one discount code can be used per order. Codes cannot be combined with other promotions unless specifically stated.

Yes, your purchase will appear on your credit card or bank statement as "NUBORELAX" or "NUBORELAX.COM". The charge amount will match your order total including any applicable taxes.

NASA red light therapy uses specific wavelengths of red and near-infrared light (originally developed by NASA for plant growth in space) that have been clinically proven to:

• Penetrate Deep: Reaches 8-10mm below skin surface into muscles and tissues
• Increase Circulation: Promotes blood flow for faster healing
• Reduce Inflammation: Decreases swelling and accelerates recovery
• Stimulate Cellular Energy: Enhances mitochondrial function for tissue repair
• Relieve Pain: Blocks pain signals and releases endorphins

This technology has been used in medical settings for decades and is now available in NuboRelax Pro.

Yes! Red light therapy is backed by over 500 clinical studies:

• NASA studies on wound healing in space missions
• Clinical trials showing 40-75% pain reduction in chronic conditions
• Research demonstrating improved muscle recovery
• Studies confirming enhanced circulation and reduced inflammation

The combination creates a synergistic effect:

• Massage: Breaks up muscle knots and releases tension mechanically
• Red Light: Penetrates tissues to promote healing at the cellular level
• Heat: Increases blood flow to flush toxins and deliver nutrients
• Combined: Provides both immediate relief and long-term healing

This multi-modal approach is more effective than massage or red light therapy alone.

Yes, red light therapy is extremely safe:

• Non-invasive with no known side effects when used properly
• Does not contain harmful UV rays (unlike tanning beds)
• FDA-cleared for therapeutic use
• Safe for daily use on all skin types
• No downtime or recovery needed after sessions

Yes! Red light therapy is gentle and suitable for sensitive skin. In fact, it's often used to improve skin conditions. However:

• Start with lower intensity settings
• Monitor your skin's response during first uses
• If you have photosensitivity disorders, consult your doctor first
• Discontinue use if any irritation occurs

The therapy doesn't emit heat that would burn or damage skin tissue.